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Virtual Workers Technology Innovations Limited (VWT), a subsidiary of Lights on Heights Holdings, has launched Oxypu Frontline, a conversational AI platform aimed at transforming customer support operations for Nigerian businesses.
The platform seeks to address common pain points such as long wait times and repetitive support queries by automating routine customer interactions. This allows human agents to concentrate on more complex cases, thereby improving overall service quality.
“We’re not out to tweak yesterday’s CRM,” said Ifeanyi Aneke, Founder and CEO of VWT. “We’re delivering an intelligent support brain that learns on the fly, knows your customers inside-out, and gives every business—big or small-the power to offer effortless, always-on service.”
At the heart of Oxypu Frontline is a central AI “brain” that retains customer preferences, histories, and interaction records. It integrates cognitive and memory services to deliver context-aware responses across multiple channels, including WhatsApp, email, and web chat. The result is a significant reduction in manual ticket processing and faster resolution times.
The platform also features a real-time control room where support managers can view dashboards and AI-summarized conversations. This enables timely human intervention when needed, without compromising the speed and efficiency of AI operations.
Since deployment, Oxypu Frontline has resolved over 70% of routine inquiries without human input, drastically lowering response times and operational costs for pilot users.
Now being tested by several Nigerian startups, SMEs, and enterprise teams, Oxypu Frontline is designed with the African business landscape in mind. It supports rapid plug-and-play integration with existing communication tools and uses a flexible, pay-as-you-scale pricing model. It also adheres to local data protection standards, including NITDA guidelines.
VWT says it is committed to building technologies that turn everyday business challenges into strategic advantages. Through Oxypu Frontline, it offers always-available support powered by conversational and agentic AI, escalating only when human input is truly necessary.
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